FAQ

General Questions

What is Seoulalign

Seoulalign is a direct 3D printing service for orthodontic products, including clear aligners, retainers, and 3D dental models. We also offer refinement services to customise orthodontic treatment plans for dentists and orthodontists.

Who are Seoulalign's services designed for?

Our services are tailored for Hong Kong-based dental professionals, primarily dentists and orthodontists, who require high-quality aligners and retainers for their patients.

What types of orthodontic cases can Seoulalign products help treat?

Seoulalign aligners can assist with cases such as crowding, spacing, overbites, underbites, open bites, and deep bites, among others.

Services Offered

What are the main services Seoulalign provides?

We provide 3D-printed aligners, retainers, and thermoformed 3D models, exclusively for clinics in Hong Kong. Our services include custom orthodontic treatment plan refinement to meet each patient’s unique needs.

How does the treatment plan refinement service work?

Our team collaborates with orthodontists, taking 3D scans and treatment goals to design a customised plan. The orthodontist reviews and approves the plan before the production of aligners begins.

How fast can Seoulalign deliver aligners or retainers?

Aligners are typically delivered in as fast as four days, while retainers are delivered in as fast as two days. We prioritize rapid, reliable delivery to meet your practice’s needs.

What materials are used in Seoulalign’s aligners and retainers?

Seoulalign uses certified bio-compatible, high-strength materials that are transparent, durable, and tailored for orthodontic use. Our aligners also feature shape memory technology, which provides precise fit and comfort.

Process & Workflow

What is the typical workflow for ordering from Seoulalign?

The process involves five steps:

Submission of a 3D scan and treatment goals.
Our team designs a treatment plan based on the specifications.
The orthodontist reviews and confirms the treatment plan.
Production of the aligners or retainers in our Hong Kong lab.
Sterilization, packaging, and delivery directly to the clinic.

Can Seoulalign modify aligners after they are made?

Yes, we offer refinement services, allowing us to adjust aligners according to any treatment plan updates or corrections needed by the orthodontist.

Local Production & Logistics

Where are Seoulalign’s aligners and retainers manufactured?

All Seoulalign products are designed, manufactured, and packaged in our Hong Kong-based facility. This local production enables us to ensure high-quality standards and rapid delivery within Hong Kong.

How does Seoulalign handle shipping and delivery?

Seoulalign provides efficient, local door-to-door delivery exclusively within Hong Kong, ensuring clinics receive their aligners and retainers quickly and reliably.

Does Seoulalign provide customer support for product questions?

Yes, we’re here to assist with any questions. Hong Kong clinics can contact us through our hotline at +852 6758 5551 or email us at enquiry@seoulalign.com

How fast can I receive the aligners or retainers?

Aligners are typically delivered in as fast as four days, and retainers can be delivered in as fast as two days. We prioritise rapid, reliable delivery to meet your practice’s needs.

Do you have local production facilities?

Yes, we produce all our aligners and retainers locally in Hong Kong, allowing for faster delivery and quality control.

FAQ

General Questions

Services Offered

Process & Workflow

Local Production & Logistics

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